Returns & Cancellations

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RETURN & CANCELLATION POLICY

How to cancel your order or return.

Cancelling your order

You have 2 hours from ordering your item to cancel it. After that time, we cannot guarantee that your order can be cancelled as it may already have begun production. If that is the case your order will be sent to you and a refund will not be provided.

If your item is NOT personalised:

On receipt of non-personalised apparel kindly repackage and send it back to us at   

Needle and Eagle, PO Box 680, STAINES-UPON-THAMES, TW18 9HQ within 14 days of receipt, letting us know the reason for return (you can find the returns form below). We recommend you use a signed-for delivery service with proof of postage. (Please note that you will have to bear the direct cost of returning the product)

Once we receive the apparel, we will process the refund directly to your payment card, provided that the item arrives with us undamaged and in a resaleable condition. Please do not destroy or throw away any product, even if it is faulty, before you’ve contacted us and agreed that doing so won't affect any refund you may be entitled to.

 If your item is personalised:

All personalised apparel is non-cancellable and non-refundable. Please double check spelling and specifics prior to placing your order. Any items which cannot be re-sold due to their bespoke nature are exempt from the usual returns policy.